Maintains the highest level of cleanliness in order to ensure a relaxing and memorable experience for our guests. As a room attendant for a Fusion Hospitality managed property, you are responsible for making sure every inch of the room looks perfect. Each room must be turned over when one guest departs and before the next guest arrives. We want our guests to feel like part of the family, which means we need you to be down-to-earth by being straightforward and natural, be thoughtful by being perceptive, caring and accommodating, be sociable by being upbeat, involved and friendly, and be reliable by being professional, a team player and resourceful. Fusion uses the finest materials available and specialty care is often required. This job is truly about multitasking and meticulous attention to detail.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Works at least 40 hours per week in order to maintain full time status. Work will come in form of shifts and training.

Change all bed linens and mattress pads after guest departures.

Replace all towels and bathroom linens.

Mop and vacuum all floors.

Disinfect surfaces including furniture, counters, mantles, windows, baseboards, HVACs, etc.

Clean and disinfect showers, toilets, tubs, sinks, etc.

Arrange and replenish bathroom amenities such as soap, shampoo, conditioner, etc.

Arrange stationary, water, glasses, etc. in the guest rooms before arrival.

Keep common areas neat and free of debris at all times (cleaning products should not be visible to guests or left in common areas).

Complete all assigned checklists and inventory sheets to be approved by supervisor.

Keep linen and supply closet organized.

Report any missing or damaged items to supervisor immediately.

Remove all trash and empty bottles from guest rooms, common areas and office.

Use only approved cleaning supplies that are provided.

Follow special care instructions for linens, hardwood floors, bathroom surfaces, etc.

Wear proper uniform at all times in a neat and professional manner.

Attend monthly department meetings and training sessions as necessary.

Anything that contributes to a positive culture and the success of the hotel.

Other duties as assigned.

Requirements

High School Graduate or General Education Degree (GED).

One to two years previous experience in a similar position.

Ability to work independently and efficiently.

Schedule flexibility.

Perform special tasks assigned by managers such as general cleaning of public areas, offices, back of house, parking lot, etc. We want our guests to feel like part of the family, which means we need you to be down-to-earth by being straightforward and natural, be thoughtful by being perceptive, caring and accommodating, be sociable by being upbeat, involved and friendly, and be reliable by being professional, a team player and resourceful 

Job Description 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Support room attendants in maintaining correct supplies and linen pars in closets and delivery of those supplies to the floors if needed.
• May help strip linens for room attendants.
• Vacuum, spot-clean, shampoo all guest hallways.
• Polish and maintain all elevator tracts.
• Maintain vacuum cleaners and other equipment by cleaning up, changing bags and belts regularly.
• Covers all floors assigned and ensures that the hotel cleanliness standards are maintained in all areas of responsibility.
• Maintain the general upkeep of assigned sections of guest floors and common areas.
• Recognize and report all missing, damaged, or sub-standard furniture, fixtures and equipment.
• Responsible for furniture moving, wall washing, drape cleaning, delivery of any guest requests, shampooing, buffing, spot cleaning, interior and exterior window washing, mirror cleaning, high dusting, etc.
• Maintain the cleanliness of guest foyers and corridors by performing wall washing vacuuming, dusting of crown molding, millwork, baseboards and cleaning of all light fixtures, including ceiling fixtures.
• Remove all garbage from service landings and general wall washing and cleanliness of all service landings.
• Place all garbage compacted and collected in garbage bin outside to be removed by waste management company.
• Maintain the cleanliness of all service elevators including shampooing of any carpets, high dusting and mirror cleaning. Polish and wipe down all metal surfaces.
• May assist with deep cleaning projects and/or assist with housekeeping staff during high-volume periods.
• Comply with special needs and requests of the guests.
• Follow procedures for security of lost and found items.
• Must be able to lift a minimum of 50 pounds and endure various physical movements throughout the day.
• Able to perform job functions with attention to detail, speed and accuracy.
• Attend monthly department meetings and training sessions as necessary.
• Anything that contributes to a positive culture and the success of the hotel.
• Other duties as assigned.

 Requirements

• High School Graduate or General Education Degree (GED).
• One to two years previous experience in a similar position.
• Ability to work independently and efficiently 

Maintains the highest level of cleanliness in order to ensure a relaxing and memorable experience for our guests. As a room attendant for a Fusion Hospitality managed property, you are responsible for making sure every inch of the room looks perfect. Each room must be turned over when one guest departs and before the next guest arrives. We want our guests to feel like part of the family, which means we need you to be down-to-earth by being straightforward and natural, be thoughtful by being perceptive, caring and accommodating, be sociable by being upbeat, involved and friendly, and be reliable by being professional, a team player and resourceful. Fusion uses the finest materials available and specialty care is often required. This job is truly about multitasking and meticulous attention to detail.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Works at least 40 hours per week in order to maintain full time status. Work will come in form of shifts and training.

Change all bed linens and mattress pads after guest departures.

Replace all towels and bathroom linens.

Mop and vacuum all floors.

Disinfect surfaces including furniture, counters, mantles, windows, baseboards, HVACs, etc.

Clean and disinfect showers, toilets, tubs, sinks, etc.

Arrange and replenish bathroom amenities such as soap, shampoo, conditioner, etc.

Arrange stationary, water, glasses, etc. in the guest rooms before arrival.

Keep common areas neat and free of debris at all times (cleaning products should not be visible to guests or left in common areas).

Complete all assigned checklists and inventory sheets to be approved by supervisor.

Keep linen and supply closet organized.

Report any missing or damaged items to supervisor immediately.

Remove all trash and empty bottles from guest rooms, common areas and office.

Use only approved cleaning supplies that are provided.

Follow special care instructions for linens, hardwood floors, bathroom surfaces, etc.

Wear proper uniform at all times in a neat and professional manner.

Attend monthly department meetings and training sessions as necessary.

Anything that contributes to a positive culture and the success of the hotel.

Other duties as assigned.

Requirements

High School Graduate or General Education Degree (GED).

One to two years previous experience in a similar position.

Ability to work independently and efficiently.

Schedule flexibility.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of, or where to access to following information:

1. a) all hotel features/services, hours of operation.
2. b) all room types, numbers, layout, decor, appointments and location.
3. c) all room rates, special packages and promotions.
4. d) daily house count and expected arrivals/departures.
5. e) room availability status for any given day.
6. f) scheduled daily group activities.

Obtain assigned bank and ensure accuracy of contracted monies.Keep bank secure at all times.Answer department telephone within 3 rings, using correct greeting and telephone etiquette.Process all guest check-ins.Verify registration card information with the guest.Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.Direct Bell Person to escort guest and transport their luggage to the room.Handle overbooked or walked in guests.Accept and record wake-up call requests.Monitor, send and distribute guest faxes.Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).Resolve discrepancies on the room status report with Housekeeping.Match the bucket check to in-house guest ledger report; report discrepancies to Manager.Process all check-outs.Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.Attend monthly department meetings and training sessions as necessary.Anything that contributes to a positive culture and the success of the hotel.Other duties as assigned.

Requirements

• High School Graduate or General Education Degree (GED).
• One to two years previous experience in a similar position.
• Basic computer skills required.
• PMS experience preferred (Opera, Visual Matrix, OnQ, etc.).
• Valid driver license required to valet guest cars as needed.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of, or where to access to following information:
1. a) all hotel features/services, hours of operation.
2. b) all room types, numbers, layout, decor, appointments and location.
3. c) all room rates, special packages and promotions.
4. d) daily house count and expected arrivals/departures.
5. e) room availability status for any given day.
6. f) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
• Attend monthly department meetings and training sessions as necessary.
• Anything that contributes to a positive culture and the success of the hotel.
• Other duties as assigned.

Requirements

• High School Graduate or General Education Degree (GED).
• One to two years previous experience in a similar position.
• Basic computer skills required.
• PMS experience preferred (Opera, Visual Matrix, OnQ, etc.).

Job Description:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Work in the morning hours from 5:00 AM to 11:00 AM to successfully carry out all duties.

Cook all breakfast foods to satisfaction.

Responsible for knowing brand standards and ensuring that the breakfast area and experience meets and exceeds brand standards.

Must be outgoing and personable, seeking to garner guest feedback, resolve issues and make manager aware of any issues discovered.

Interact with every guest encountered in a positive manner.

Maintain a supplies inventory for all breakfast related items.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintains working relationships with all departments.

Maintain a clean working environment.

Aggressively seeks to discover and resolve guest issues quickly, efficiently and courteously.

Maintain positive guest relations at all times.

Wears the proper uniform at all times.

Uphold the hotel’s commitment to genuine hospitality.

Place orders for food and cooking supplies if necessary.

Ensure implementation of all hotel policies and house rules.

Attend monthly department meetings and training sessions as necessary.

Anything that contributes to a positive culture and the success of the hotel.

Other duties as assigned.

Requirements:

High School Graduate or General Education Degree (GED).

Experience in a similar position.

Ability to work independently and efficiently.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

•    The assistant general manager assists the hotel general manager in all of the following, as he or she:

•    Creates an operating environment that assures consistent guest satisfaction.

•    Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.

•    Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.

•    Learns, adheres to and enforces all franchise brand standards.

•    Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.

•    Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.

•    Maintains an appropriate level of community public affairs involvement.

•    Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

•    Ensures great safety practices of associates and guests, assisting in the maintenance of proper emergency and security procedures.

•    Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the hotel.

•    Implements and maintains an effective open-door communication system that crosses departmental lines in order to reach all associates.

•    Understands the government regulations affecting the hotel’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

•    Deals with the general public, guests, employees, union and government officials with tact, timeliness and courtesy.

•    Responsible for coordinating with department heads to make schedules, enforce attendance and dress-code policies.

•    Trains, cross-trains and retrains all front office personnel to ensure a consistent, high-level of performance at the front desk.

•    Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

•    Participates in the selection and training of all hotel personnel.

•    Evaluates job performance of each associate and provides fair, unbiased, helpful feedback.

•    Maintains working relationships with all departments.

•    Verifies that accurate room status is maintained and properly communicated at all times.

•    Aggressively seeks to discover and resolve guest issues quickly, efficiently and courteously.

•    Maintain positive guest relations at all times.

•    Updates group information, including enforcing drop dates. Maintains, monitors and prepares group requirements. Relays information to appropriate personnel.

•    Reviews and completes daily credits report.

•    Enforces all cash-handling, check-cashing and credit policies.

•    Wears professional dress at all times and requires all associates to wear uniforms at all times.

•    Uphold the hotel’s commitment to genuine hospitality.

•    Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily room count. Monitor selling status and pick up of rooms and group blocks daily.

•    Ensure implementation of all hotel policies and house rules.

•    Operate all aspects of the PMS, including software maintenance, report generation and analysis, and simple configuration changes.

•    Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.

•    Ensure that associates are, at all times, friendly, attentive, helpful, hospitable, and courteous to all guest, managers and other associates.

•    Maintain required pars of all front office and stationary supplies.

•    Review daily front office work and activity reports generated by night audit.

•    Review front office log forms and guest feedback log forms on a daily basis.

•    Ensure company profiles are organized, spelled correctly and not duplicated.

•    Ensure rate and company codes are properly sought out and attached to folios.

•    Attend revenue calls and strategy meetings.

•    Oversee collecting accounts receivable and AR reports.

•    Hold monthly department meetings and training sessions as necessary.

•    Anything that contributes to a positive culture and the success of the hotel.

•    Other duties as assigned.

Requirements

•    High School Graduate or General Education Degree (GED).

•    One to two years previous experience in a similar position.

•    Basic computer skills required.

•    PMS experience required (Opera, Visual Matrix, OnQ, etc.).

•    Valid driver license required to run hotel errands as needed.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity and decreased turnover.
• Maintain proper inventory levels, managing cost per room for supplies and labor (i.e. bed & bath linen reuse and laundry operation).
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve associate performance and morale.
• Educate and train all employees in compliance with brand, governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist with housekeeping staff during high-volume periods.
• Inspect all assigned rooms and public areas to ensure furnishings, guest room supplies, equipment, linens and public areas are clean and in good repair to meet guest satisfaction.
• Advise associates of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest rooms to ensure guest satisfaction.
• Respond to guest complaints and special requests, ensure corrective action is taken to achieve complete guest satisfaction.
• Comply with special needs and requests of the guests.
• Stay 100% current with brand standards and ensure each guest room meets or exceeds all brand standards.
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (i.e. energy conservation).
• Follow procedures for security of lost and found items.
• Attend monthly department meetings and training sessions as necessary.
• Anything that contributes to a positive culture and the success of the hotel.
• Other duties as assigned.

Requirements

• High School Graduate or General Education Degree (GED).
• One to two years previous experience in a similar position including some supervisory training or experience.
• Basic computer skills required.
• PMS experience preferred (Opera, Visual Matrix, OnQ, etc.).
• Second languages preferred.